Responsible Gambling at Betano
At Betano, we are committed to providing a safe and enjoyable gaming environment. We believe that gambling should remain a form of entertainment and never become a problem. This page outlines the tools and resources available to help you stay in control.
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Betano takes responsible gambling seriously. We strive to protect our players by offering various features designed to promote healthy gambling habits and prevent potential harm.
Responsible Gambling Tools
We provide several tools to help you manage your gambling activity:
- Deposit Limits – set daily, weekly, or monthly deposit caps
- Loss Limits – control the maximum amount you can lose over a set period
- Wagering Limits – restrict the total amount you can bet
- Session Time Limits – set reminders or automatic logouts after a defined period
- Reality Checks – receive notifications about how long you have been playing
- Self-Exclusion – temporarily or permanently block access to your account
- Cool-Off Periods – take a short break from gambling activity
Signs of Problem Gambling
It is important to recognise when gambling may be becoming a concern. Consider the following warning signs:
- Spending more money or time on gambling than you can afford
- Chasing losses or borrowing money to gamble
- Feeling anxious, stressed, or irritable when not gambling
- Neglecting work, family, or personal responsibilities
- Lying to others about the extent of your gambling
- Using gambling as a way to escape problems or negative feelings
Self-Assessment
If you recognise any of the signs listed above, we encourage you to use the self-assessment tools available in your account settings. These can help you evaluate whether your gambling habits remain healthy.
How to Set Limits
Managing your limits is simple. Follow these steps:
- Log in to your Betano account
- Navigate to your account settings
- Select the Responsible Gambling section
- Choose the type of limit you wish to set
- Enter your preferred values and confirm
Please note that decreases to limits take effect immediately, while increases are subject to a cooling-off period to ensure thoughtful decision-making.
Self-Exclusion Options
| Option | Duration | Description |
| Cool-Off | 24 hours to 30 days | Temporary break from all gambling activity |
| Self-Exclusion | 6 months to 5 years | Extended account suspension |
| Permanent Exclusion | Indefinite | Permanent closure of your account |
Protection of Minors
Betano strictly prohibits underage gambling. All players must meet the minimum legal age requirement to create an account. We employ age verification procedures to ensure compliance and protect minors from accessing our platform.
Support and Resources
If you or someone you know is struggling with gambling, professional help is available. We encourage you to reach out to recognised support organisations that specialise in gambling-related issues. Our customer support team is also available to assist you with any responsible gambling tools on your account.
Contact Us
For any questions regarding responsible gambling features or to request assistance with account restrictions, please contact our customer support team at any time. We are here to help you gamble responsibly and safely.